Q: What products do we sell?
Answer
At the moment, we only deal in Dress materials and Sarees. The fabric might be cotton, chanderi, Maheshwari, tussar silk, hand block cotton, hand block linen, hand block Kota Doria, winter pashmina, and pure wool
Q: Why are there only limited designs on our website?
Answer
As a matter of practice, we continue to seek content relevant to our areas of interest, primarily from their original locations. As a result, we strive to reduce the clutter to a minimum and feature only those readily available designs through us.
Q: How can we ensure the highest possible standard of quality?
Answer
We select our supplying vendors only after we are satisfied. Thus, only when we have proven our confidence in them do we source from them for our website.
Each piece is hand-selected, and we only work with reputable merchants. We sample the fabric to determine its quality and feel. We proceed only if we are satisfied with the fabric's quality and texture.
Q: How do I raise a complaint?
Answer
Although we do not have an open return policy, we are genuinely concerned about our customers' issues. If you discover a genuine fault with the goods after purchase, please contact us promptly via our email address – care@fabintown.com – within three days of receiving the item. We will take the best possible care of your concerns.
Q: Why don't we offer a no-questions-asked return policy?
Answer
We have included comprehensive information about each product on our website. We kindly urge that our customers double-check the designs before placing an order. Because most of these products are supplied from multiple origins, and we sell them at competitive prices, the operational expenses of returns are incredibly significant. We inspect our products twice before delivery to ensure no concerns with damaged products.
Q: What payment methods are available?
Answer
We are acquiring a competent payment gateway that will give all the necessary payment choices, including net banking, cards, and UPI.
Presently, we do not have a COD facility.
Q: How does the referral program operate?
Answer
We offer an ongoing referral program to all our customers. We are confident that if you enjoy our assortment, you will enthusiastically refer us to your friends and family.
As a result, we've designed a very straightforward but long-term referral program that any of our registered customers may easily engage in.
You have to refer our website to your friends, family, co-workers, or other known or unknown referrals, using your cell phone number as the referral code.
Once a client is registered as a referral under another client, that client is permanently registered as a referral for that client. As a referral bonus, the referrer client will receive a percentage of their referral's purchase, which can be utilized against any purchase on our website.
Kindly refer to our website's complete terms and conditions for the referral program.
The company reserves the right to modify the program in line with the organization's future ambitions and requirements.
Q: How is the loyalty bonus calculated?
Answer
We feel that our clients' loyalty is inextricably linked to our website's high-quality products. To further enhance the experience, we will offer a loyalty incentive equal to a percentage of the total purchase made by any registered customer on our website for a specified period.
Please refer to our website's complete terms and conditions for the loyalty bonus.
Remember that the company reserves the right to amend the program in line with the organization's future ambitions and requirements.
Q: How do we handle individual orders?
Answer
Any customer who wishes to place an order must first register on our website. While we sell online, we firmly adhere to business hours; hence, our shipping will occur only on business days. Our teams are not encouraged to work on Sundays or public holidays.
While orders can be placed on our website, they will be processed and dispatched within two working days of order submission and payment confirmation.
Our team will update the dispatch details, which any customer can view on our website under their order details.
Q: Are there any additional shipping costs?
Answer
We have tried our best to pass on the best possible shipping solution to our customers. Hence we are charging very minimal possible shipping from our customers and if total billing is more than Rs. 5000 /-, then there are no shipping charges across India except North -Eastern States, Andaman & Nicobar Islands, Jammu and Kashmir.
We will confirm shipping charges and other details for orders placed outside India before the customer makes the final payment.
Q: Are there any additional taxes in addition to the price stated on the website?
Answer
Prices on our website are GST inclusive. However, if any other state-level taxes apply to our products, the customer is responsible for them. Such charges may be levied at the time of the article's delivery.